Due to the non-refundable nature of our service, we have a limited refund policy. We do not offer refunds if you have changed your mind.
If you are not satisfied with our service, we will work with you on finding a resolution. If, however, we cannot reach a solution, we will kindly offer a full refund. Our policy lasts 14 days beginning with the day after the purchase. After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the service in the first two weeks after their purchase to ensure it fits your needs. If you are not satisfied with our service and would like to request a refund, please contact our customer service team at email@example.com.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact our customer service team.
Money back guarantee
If you are not completely satisfied with the printed hardcover book, we will make it right or refund your money. You can return the printed hardcover book for a refund within 30 days of delivery. To qualify for the money-back guarantee, every milestone page should be complete. If you would like to claim the money-back guarantee, please contact our customer service team at firstname.lastname@example.org.